S N O W B O X X
8th 15th September 2020 Cardrona, New Zealand
Airline FAQ

Most airlines are currently offering free changes and full refunds. If you can make a free change now, we recommend doing so by following the process we have outlined below.

If you are currently not able to make a free change or request a refund please be patient. This is an ongoing process and will continue to develop. As the situation evolves, more airlines will need to provide additional flexibility. We will continue to monitor the situation and update this guide accordingly.

Please see guidance below from all airlines that are travelling to Queenstown. If your airline is not listed, please check their website directly.

Emirates

Emirates are currently offering plenty of flexibility for flights in September. If you booked a ticket on or before 30 June 2020 for travel on or before 30 November 2020, you can either request a voucher valid for 24 months, or a full refund.

  • Voucher - You can choose to keep your ticket and they will extend its validity to 24 months from the date of your original booking. The fare amount you paid for your original booking will be accepted for any flight to the same destination/region at any time with no fees during this period.
  • Refund - You can request a refund or travel voucher if your flight hasn’t been cancelled. However, if your request is not related to the current COVID-19 situation, the refund or voucher amount will be processed according to the fare rules available on your ticket. A change fee and/or a difference in fare may also apply if you choose to change the date or destination of your booking.

https://www.emirates.com/uk/english/help/keep-your-ticket/

Jetstar

Given the ongoing discussions regarding the Trans Tasman bubble, Jetstar aren’t currently offering free changes or refunds for flights between AUS and NZ in September, although we would recommend being patient. This is an ongoing process and will continue to develop. As the situation evolves, more airlines will likely need to provide additional flexibility. We would advise that you closely monitor the situation and wait before making your decision. The airline has said that this will be reviewed again at the end of June.

https://www.jetstar.com/nz/en/travel-alerts

Qantas

If your flight has been cancelled by the airline, they will get in touch and give you the option of either a full refund or credit to go towards a new flight.

If your flight hasn’t yet been cancelled, you are currently only eligible for airline credit. If you would like a full refund, we would recommend being patient. This is an ongoing process and will continue to develop. As the situation evolves, more airlines will likely need to provide additional flexibility. We would advise that you closely monitor the situation and wait before making your decision.

Credit - Flights on or before 31 October 2020

If you're due to travel on a Qantas flight and wish to change your plans, you can cancel your booking and retain the full value as a flight credit.

  • Request your Flight Credit before your scheduled date of departure.
  • Then book and travel by 31 December 2021.
  • When you’re ready to rebook, you’ll need to cover any change fee and any fare increase in your new booking, if applicable.

Plus, if your original booking was made before 30 April 2020 for travel on a Qantas flight between 31 January and 31 October 2020, you're eligible to use your flight credit for multiple bookings. This will be updated in our system from mid-June 2020, and further details will be provided shortly.

https://www.qantas.com/gb/en/travel-info/travel-updates/coronavirus/booking-changes-and-refunds

Air New Zealand

Given the ongoing discussions regarding the Trans Tasman bubble, Air New Zealand aren’t currently offering free changes or refunds for flights between AUS and NZ beyond the 31st August. Although we would recommend being patient and check with the airline regularly for potential changes on this policy before making your decision.

https://www.airnewzealand.co.uk/covid19-faqs